General Terms and Conditions

These General Terms and Conditions are binding for all visitors to the Lubimka.eu website (hereinafter referred to as the “Merchant”).

By using this Website, you agree to comply with these rules. They may be updated and published here without prior notice. It is advisable to review them periodically.

Merchant Information

Merchant Name: Mavro Voivoda EOOD

Supervisory Authorities

  • Commission for Personal Data Protection
    Address: 15 Ivan Evstatiev Geshov Blvd., Sofia
    Tel: +359 2 940 20 46 | Fax: +359 2 940 36 40
    Email: kzld@government.bg, kzld@cpdp.bg
    Website: www.cpdp.bg

  • Commission for Consumer Protection
    Address: 4A Slaveykov Square, floors 3, 4 and 6, 1000 Sofia
    Tel: +359 2 980 25 24 | Fax: +359 2 988 42 18
    Consumer hotline: 0700 111 22
    Website: www.kzp.bg

Website Content and Copyright Information

You agree not to reproduce, distribute, sell, resell, or exploit the content of the Website for commercial purposes.

You also agree not to interfere with or disrupt the Website’s services, security systems, or its content.

Before placing an order, please verify the specifications and compatibility of the products by visiting the manufacturer's website.

The administrators of Lubimka.eu make ongoing efforts to ensure the accuracy of the information published herein. However, please note that product photographs are provided for informational purposes only and may depict accessories not included in the standard sales package.

The materials on this site may be protected under applicable copyright and trademark laws.

Product Availability and Color Reproduction

All product orders are subject to availability.

Designers take care in the selection of colors for their collections. However, limitations of color reproduction and individual monitor settings may cause slight variations.

All reasonable efforts are made to ensure the accuracy of product descriptions. However, we do not guarantee that product descriptions or any other content on the Website are accurate, complete, reliable, current, or error-free.

Lubimka.merchantproshop.com reserves the right not to confirm an order, as well as to modify, suspend, or permanently remove any aspect or feature of the Website at any time and without prior notice.

Your Account

Use of the Website or certain sections of it requires the creation of a user account.

If you use this Website, you are responsible for maintaining the confidentiality of your account and password, restricting access to your computer, and accepting responsibility for all activities that occur under your account and password.

If you suspect a breach of security in your account, please notify the Website administrator as soon as possible. "Prima-stil" is not liable for damages resulting from unauthorized use of your account.

Eligibility to Place Orders

Only individuals aged 18 or older may purchase products through our Website. Persons under legal age or under guardianship are not permitted to place orders.

Although the Website prohibits use by individuals under 18 or under legal restriction, such individuals may place orders and make payments by providing false or misleading information. In such cases, the Website assumes no responsibility, and the sole responsibility lies with their parents or legal guardians.

The Website advises parents and guardians to take the necessary precautions to avoid liability for orders and/or payments made by minors.

Conclusion of Contracts

A contract is considered concluded at the time the User receives an order confirmation from the Merchant. Confirmation may be provided via email, SMS, Viber, or other electronic communication methods.

We reserve the right to decline confirmation of any order, which shall not incur liability. The contract is concluded in the Bulgarian language.

Users browse products and conclude sales contracts via the Website's interface.

The party to the contract is the User, as identified by the registration details in the personal account. For the avoidance of doubt, these are the credentials used to create the account on the Website.

The Merchant provides technical means via the Website interface to identify and correct errors in the entered information before the order is placed.

An order for concluding a contract and the confirmation thereof are deemed received when the respective recipients can access them.

Users may register in the e-shop by providing the required information or place an order as a guest using the relevant functionality.

Contract Performance

The Merchant is obliged to deliver the goods ordered and confirmed to the User in the quantity specified in the confirmation.

Payments for all orders made via the Website, regardless of the payment method, must be made in Bulgarian leva (BGN).

Prices are displayed in the Bulgarian national currency and other currencies for the convenience of foreign customers.

The price indicated in the order confirmation is the final price payable by the User. It includes all applicable taxes and delivery charges, where applicable.

Payment Methods

Available payment methods are listed on the “Payment Methods” page.

Right of Withdrawal

Users have the right to withdraw from the purchase within 14 days from the date of delivery. Return shipping costs are borne by the User.

To make a valid return request, you must provide the invoice, receipt, and warranty card (if applicable). The product must be returned in its original condition, design, and functionality, along with its packaging.

To request a return, please send an email to info@lubimka.eu, stating your intention to return the product, the order number and date, the product name, your name, and contact information (telephone number).

Refunds will be issued within 14 days of receipt of the returned goods. If the buyer is not a "consumer" under § 13 of the Additional Provisions of the Consumer Protection Act, the right of withdrawal does not apply.

Certain products are not eligible for withdrawal under the Consumer Protection Act.

Legal Warranty and Complaints

The Merchant is liable for any non-conformity that exists at the time of delivery and manifests within two years thereafter.

For complaints about defective products, please contact the Merchant at: office@lubimka.eu.

If the product received is of unsatisfactory quality, you may request a replacement. If dissatisfaction persists, you may request a price reduction or return the product for a refund.

Upon receipt of your complaint, we will provide instructions on how to proceed. Keep your receipt, invoice, and warranty card (if applicable), as we reserve the right to reject complaints without proof of purchase.

Complaints must include: product name, product number, merchant’s name, defect description, phone number, and your contact information.

Limitation of Liability

The Merchant shall not be held liable in cases of force majeure, unforeseen circumstances, technical failures, or other factors beyond its control, including instructions from competent authorities.

The Merchant shall not be liable for damages caused by the User to third parties through use of this Website or hyperlinks to other websites. The Merchant has not reviewed all linked sites and is not responsible for their content. The inclusion of a link does not imply endorsement. Use of such websites is at the User's own risk.

The Merchant is not responsible for any damage resulting from user comments, opinions, or posts under product listings.

We reserve the right to refuse service to customers suspected of providing false or inaccurate personal or contact information.

We also reserve the right to delete customer accounts that contain clearly inaccurate or false information.

We reserve the right to reject orders from users who habitually refuse deliveries.

Website content may include technical, typographical, or photographic errors. The Merchant does not warrant that the content is accurate, complete, or up to date. The Merchant may make changes at any time without notice.

Sales in Countries Where Products Are Restricted

The Website is not liable for products purchased by users residing in countries where such products are prohibited. Before purchasing, consult local authorities to confirm that use or sale is permitted in your jurisdiction.

Termination of the Contract and General Terms

The contract may be terminated in the following cases:

  • By mutual agreement;

  • Due to material breach by either party, in accordance with the provisions of the Act on the Provision of Digital Content and Digital Services and Sale of Goods;

  • On other grounds provided for by Bulgarian or European Union legislation.

Applicable Law and Jurisdiction

Contracts concluded via this Website are governed by Bulgarian law.

In the event of disputes, the parties will attempt amicable resolution. If such resolution is not possible, disputes shall be referred to the competent Bulgarian courts.

Consumers may also refer disputes to the European Commission’s online dispute resolution platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=BG

Additional Information

Our users have the right to be informed about each product before making a purchase. We strive to provide comprehensive information for each product so you can make an informed choice.

If any detail has been omitted or if you wish to inquire about a product’s features, options, materials, maintenance, accessories, or additional components, please do not hesitate to contact us so we can provide the most accurate response.

If you have questions regarding our Terms of Use, please contact us via the contact form or at office@lubimka.eu.

These General Terms and Conditions were last updated on 30.05.2022.